Terms of service
Effective date: June 1, 2021
Welcome to
and JustAnswer.co.uk.
("Service" or "Site"),
which is
owned and operated by
JustAnswer LLC, a limited liability company domiciled in
Idaho, USA and with
corporate offices at 38 Keyes Avenue,
First Floor, North Lobby, San Francisco, CA 94129, USA
("JustAnswer", "we", or
"us"). We can be contacted at [email protected].
By clicking “I
Agree” on the account
registration or payment page or using the Site in any way,
you (“you”, and “your”)
are agreeing to comply with and
be bound by these terms of service and, if you are an Expert
(as defined below), the
Expert Agreement (collectively
“Related Agreements”), and all rules, policies and
disclaimers posted on the Site or
about which you are notified
(together with the Related Agreements, collectively
“Terms”). Additionally, you
acknowledge our Privacy
Notice applies. In the
Terms, “Customer”
refers to any person who asks a question posted on the Site
and “Expert” refers to
any person who answers a
question posted on the Site. Together, Customers and Experts
are referred to as
“users”.
1.1.1 If you do not agree with all the Terms you may not
use the Site. Please
review all of the Terms
carefully before using the Site. By using the Site you are
representing that you are
over the age of 18 and are
capable of forming legally binding contracts.
1.2.1 When you visit JustAnswer or send us e-mails, you are
communicating with us
electronically and you consent to receiving communications
from us electronically.
We will communicate with you by
e-mail or by posting notices on the Site. You agree that all
agreements, notices,
disclosures and other
communications that we provide to you electronically satisfy
any legal requirement
that such communications be in
writing. You agree to provide us with, and maintain in your
JustAnswer account
profile, your current and active
email address.
1.2.2 JustAnswer may modify any of the Terms at any time by
posting them on the Site. Changes shall automatically be
effective upon posting;
provided, however, that material
changes to the Terms will be effective as to an existing
user upon the earlier of
the agreement of the user or 30
days after notice to the existing user, either via email
from [email protected]
or [email protected]
or another
@justanswer.co.uk email address
to your email address on file with JustAnswer or via other
means including but not
limited to a pop-up or banner,
message or other conspicuous notice on the JustAnswer
website. If you affirmatively
agree to the new terms, your
agreement will be effective immediately. You agree to make
any and all necessary
arrangements so that you (and not
your spam filter) receive all emails from these email
addresses. Your continued use
of the Service will
alternatively signify your acceptance of the changes. If you
do not accept the
changes, your sole and exclusive
remedy is to discontinue using the Site. The then current
Terms will be posted on
the Site, and you should
always review them prior to using the Site.
The JustAnswer Site is a venue for
informational and educational purposes to allow Customers to
purchase vouchers
enabling them to ask questions and
Experts to answer them once the Customer redeems their
vouchers. Users of
the Site, not JustAnswer, provide
the content in Posts (defined below). The
Experts determine which
questions to answer. Experts are not
employees or agents of JustAnswer but are independent
service providers using the
Site to sell their knowledge to
Customers and, as such, along with Customers, are simply
users of the Site.
2.1.2 JustAnswer is not involved in the conversations
between Customers and Experts
and does not refer
Customers to, or endorse or recommend, particular Experts.
You understand and
acknowledge that JustAnswer cannot and
does not edit, modify, filter, screen, monitor, endorse or
guarantee the content of
Posts. JustAnswer shall not be
liable for any acts or omissions of Experts, content in
Posts, the ability of
Experts to answer questions or the
ability of Customers to pay for answers. We cannot ensure
that a Customer or Expert
will complete a transaction.
Notwithstanding the foregoing, JustAnswer reserves the
right, but is not obligated,
to refuse to post or to remove
any content and/or remove any user's access to the Site.
2.1.3 When an
Expert agrees to answer a question on the Site the Customer
and Expert have entered
into an agreement between
themselves to which JustAnswer is not a party. JustAnswer
takes no responsibility
for any liabilities or obligations
that any user takes on under such an agreement.
2.2.1 Emergency questions and crisis situations
(particularly regarding medical or
mental
health issues) should be directed immediately by telephone
or in-person to qualified
professionals (e.g. in the
United Kingdom, call 999). You acknowledge and agree that
the Site is not the
appropriate venue to pose such
questions.
2.3.1 The Site is an Internet-based forum
(like a version of a radio phone-in program). Information
and materials submitted in
the content of your questions,
answers, requests for information, responses, profiles,
signatures, qualifications,
comments, and posts in the
Expert forum and other places where users communicate on the
Site (collectively
“Posts”) are not
private or confidential, nor are Posts protected by legal
professional,
doctor-patient, or any other privilege, and
may be read, collected, and used by others. For example,
search engines may index
your questions, answers, and other
Posts to allow them to appear in search engine results (e.g.
if someone does a
search on google.com or another
search engine, your questions, answers, and other Posts on
JustAnswer.co.uk that
relate to the search may appear in
the search results list).
2.3.2 To help protect your privacy, use an anonymous
user name and do not include information regarding your
identity or contact
information in your Posts.
2.4.1 Every Expert on the Site has had at least one
credential relevant to the
category in which
they are answering questions verified by a third-party
verification service, unless
the Expert is answering
questions in a category that is still being tested by
JustAnswer in “Beta”
(indicated by the “Beta” graphic after
the category name on the category’s landing page and/or the
URL beginning with www.justanswer.co.uk/lp
...). Details
regarding the credential(s)
verified for each verified Expert can be found by clicking
the “What’s This” link
next to the “Verified” logo
associated with each Expert. Other information about an
Expert, not shown as
verified, has been provided by the
Expert but has not been verified.
2.4.2 Regarding the verification
process, JustAnswer contracts with third-party service
providers to perform the
verifications described above;
JustAnswer does not itself verify the credentials of the
Experts. The results of the
verifications are only as
accurate as the information provided to and by the
third-party verification
services, as of the time of the
providing of information to and by the third-party
verification services. JustAnswer
makes efforts to verify,
including using a third-party identity verification service,
but cannot warrant or
guarantee an Expert’s purported
identity; user identification on the Internet is difficult.
For these reasons,
JustAnswer cannot and does not
represent, warrant or guarantee the truthfulness or accuracy
of the credentials or
identities of and provided by
users including Experts.
2.5.1 While JustAnswer strives to admit only high-quality
Experts onto the Site, use of the term “Expert” by
JustAnswer and on the Site is
only meant to describe users of the
Site who answer questions on the Site, and not to guarantee
any particular level of
expertise.
2.5.2 You acknowledge and agree that JustAnswer, as a
platform provider only, which
enables Customers
to ask questions and Experts to reply to those questions, is
not responsible for,
and will not be liable for, any
loss or damage caused by your reliance on any information or
content contained in
Posts.
2.6.1 Answers of Experts on or off the Site – in writing or
otherwise - are
provided by Experts and are to
be used by Customers for general information purposes only,
not as a substitute for
in-person evaluation or specific
professional (medical, legal, veterinary, tax, financial,
etc.) advice. For example,
Experts in the Legal category
will provide only general information about the law, and
will not provide legal
advice nor propose a specific course
of action for a Customer. The laws, regulations, other
governing authorities,
standards, practices and procedures
that apply to your particular question may differ depending
on your location and
information typically discovered
through in-person evaluations or visits. Experts in some
categories may be licensed,
certified, educated, employed
by or have experience in only particular jurisdictions.
2.6.2 If you
decide to get additional services from an Expert through the
“Offer More” tool, you
understand and agree that the
communications with such Expert may be conducted off of the
JustAnswer site (either
by phone, chat, or any
third-party tool). You agree that any legal professional you
are communicating with
is not acting as your
attorney and may not be licensed in the jurisdiction where
you are located. As such,
your communications with
such professional is not subject to an attorney-client
relationship or
attorney-client privilege. Before
applying the communications from this legal professional to
your specific situation,
you should consult with an
attorney licensed to practice in your jurisdiction who
agrees to act as your
attorney.
2.6.3 If you agree to accept Remote Desktop services from
an Expert, you understand
and agree that by
accepting such offer for services, you are agreeing to give
the Expert full access
to and control over your
computer (including permission to download and use software
on your computer, gather
system data, modify
settings, etc.) for computer diagnosis, service and repair.
You agree that any
third-party software
acquired, installed or used during the Remote Desktop
session, by you or by the
Expert, will be licensed to you,
that any terms of use relating to the third-party software
are agreed to by you,
that JustAnswer may record via
video the Remote Desktop Session for the purpose of quality
control, and that you
will not use the Expert’s
services to do anything unlawful. You further agree that you
acknowledge that you
understand and agree
that the Expert is just a user of the Site and not an
employee or agent of
JustAnswer; that JustAnswer is not
responsible for the Expert’s responses, answers, actions, or
use of the Remote
Desktop; and that the site and
services are provided “as is” with no warranty or
representations by JustAnswer
regarding the qualifications of
Experts.
2.7.1 Communications on the Site are not confidential
and shall not be the subject of any associated privileges. By
answering questions,
Experts do not form legal
professional or doctor-patient relationships with users of the
Site. In the event that
your, and an Expert’s, use of
the Site inadvertently forms a relationship that entitles you to
rights other than those
set out in the Terms, you
waive those rights. Communications on the Site are limited, as
described above, do not
involve in-person evaluations
or visits, and do not include safeguards and procedures typical
of in-person evaluations
and visits.
2.7.2 Before you can interact with an Expert, you will be
required to agree to a
Disclaimer reminding you of these and other important provisions
of the Terms.
3.1.1 When you register as a user on the Site, you can establish
a user name and
password for access to your
online account. You are responsible for maintaining the
confidentiality of your user
name, password and account
data, may not share this information or your account with anyone
else, and will be
solely responsible for all acts
or omissions that occur under your account. You will immediately
notify JustAnswer of
any unauthorized use of your
username or account. You may only create one account on the
Site. If your JustAnswer
account has been suspended or
terminated, you may not open another account on the Site.
3.1.2 You agree to
keep your contact and billing information (including but not
limited to your email
address) up-to-date, and to
comply with all billing procedures, including providing and
maintaining accurate and
lawful billing information for
active JustAnswer accounts.
3.1.3 We do not knowingly collect personal
information from children under 18, and if we become aware that
a child under the age of
18 has submitted personal
information to us, we will promptly remove it from our systems.
3.2.1 You agree that any content that you provide on the Site
and your use of the Site
shall
not:
(a) be fraudulent, inaccurate or
misleading;
(b) infringe any third party's
proprietary rights or rights
of publicity or privacy
(JustAnswer has adopted takedown procedures for unauthorized use
of copyrighted
material);
(c) be illegal or violate the
spirit or letter of any
applicable law;
(d) promote a competitor of
JustAnswer or the Site;
(e) be defamatory, libelous, threatening or harassing;
(f) be
obscene or contain child pornography;
(g) if adult in nature, be posted
with "Mature Audiences Only" in the listing title and it shall
also contain appropriate
notices to prevent
unauthorized underage viewing and shall be distributed only to
people legally permitted
to receive such content (Information
on Parental
Control Protections);
(h) contain any viruses, Trojan
horses, or other computer
programming routines that may damage, detrimentally interfere
with, surreptitiously
intercept or expropriate any
system, data or personal information;
(i) create liability for us or
cause us to lose (in whole or in part) the services of our ISPs
or other suppliers; or
(j) link directly or indirectly to
or include descriptions
of goods or services that:
(i) are prohibited under the Terms;
or
(ii) you do not have a right to link to or include. You may not consummate any transaction
that was
initiated using our Service that, by paying to us a fee, could
cause us to violate any
applicable law, statute,
ordinance or regulation. Furthermore, you may not resell or make
any commercial use of
our system or the content on
the Site without JustAnswer's prior written consent.
Together, the "Restricted Activities".
3.2.2 You are
prohibited from soliciting users of the Site, including Experts,
for any purpose
(including inviting other users to
contact you other than on the Site or inviting other users to
participate in any other
website).
3.3.1 You may terminate your JustAnswer account at your sole
discretion and at any
time by written notice via e-mail to [email protected].
Terminations typically will be effective within seven business
days after our receipt of
your termination notice, at
which time your account will be closed at the end of your
membership period. Any fees
accrued as of the effective
date of termination will be payable according to the Terms.
3.3.2 At any
time, without notice, for any or no reason, JustAnswer reserves
the right to refuse
service to anyone, to modify and
discontinue any portion or all of the Service, and to restrict,
suspend and terminate
users’ accounts (including
yours).
3.4.1 JustAnswer's platform allows Customers to post questions
to Experts in
subject-matter
categories, facilitates communication with Experts via chat,
emails and online message
boards, and enables delivery
of answers to your questions, among other services
(“Site Access
Benefits”). Customers on the Site
may be presented with one of two payment models:
(a) a
pay-per-question model; and
(b) a subscription model.
3.4.2 With the pay-per-question model, you select the price
that you are willing to pay
for a single question to any Expert who is willing to answer
your question on the Site.
Once you have selected the price and submitted your payment
information, your question
will be posted on JustAnswer. You will be charged once you enter
your payment
information. In the pay-per-question model, JustAnswer collects
the payment from you on
behalf of the Expert(s).
3.4.3 The subscription model allows you to post multiple
questions up to an amount
equal to $500 per month (subscription fee). The monthly
subscription fee is
automatically charged to the Member’s payment source provided on
the Site and placed in
the Customer Payment Pool (account of all Members’ payments).
JustAnswer will send at
least one email notice of upcoming auto-renewal prior to
auto-renewing your
subscription. Auto-renewal will remain in effect until withdrawn
by you or terminated by
JustAnswer. You can stop auto-renewal of your subscription by
(1) clicking the cancel
membership button on either the help center page or your
account’s membership page; (2)
sending a written notice of cancellation via e-mail to [email protected]
or (3) talking to a
customer support agent via our online chatbot or through calling
1-800-509-5721. Your
withdrawal must be received by JustAnswer at least 30 days
before your renewal date to
be effective with respect to the next billing cycle.
3.5.1 JustAnswer subscriptions are intended and authorized only
for personal,
non-transferrable, not-for-resale use only. Notwithstanding any
other terms, JustAnswer
reserves the right to cancel
your JustAnswer subscription in its entirety at any time and for
any reason, including
but not limited to your
excessive use (as determined by JustAnswer in its sole
discretion). In the event that
JustAnswer cancels a
JustAnswer subscription, it may refund the current period’s fee
to you, after deducting
any used portion of the
subscription fee.
3.5.2 Experts are ineligible to participate in the JustAnswer
subscription as are their immediate family members (spouse,
parent, child, sibling and
spouse or “step” of each) and
those living in the same households (persons, whether related or
not, who lived in the
same residence as an Expert
for at least three months during the 12-month period preceding
the start of the relevant
JustAnswer subscription).
3.5.3 If you agree to a subscription offer and then later agree
to a different
subscription offer, then the terms of the later selected offer
will apply and your
earlier subscription will be
cancelled, and JustAnswer will refund the relevant subscription
fee, less any portion
used to date.
3.5.4 If you are signed up on a category-specific subscription
program, then you must
only
ask questions in the category specified by your plan. Some
categories are not covered by
subscriptions – please see
here
for a list of eligible subscription program categories.
Subscription Customers will
be bound by their
Subscription Details, so please be sure to review them
carefully.
3.6.1 Experts typically respond to Customers’ questions quickly.
If the Expert requests
further information
before answering your question, you may wish to take advantage
of the opportunity to
provide more information to the
Expert to allow the Expert to help you better.
3.6.2 Once the Expert answers
your question, you will be asked to rate the Expert (on a scale
of 1 to 5, where 5 is
the best). If you provide a
rating of 1-2, you will be asked to provide the Expert with
feedback about why you are
unsatisfied, so the Expert
may try to help you better. By providing a rating of 3, 4 or 5,
you are instructing and
authorizing that a portion
of your payment (for pay-per-question Customers) or an amount
from the Payment Pool (for
subscription Customers) be
paid to the Expert. By providing a 3, 4 or 5 rating more than
once per
question-and-answer, you are authorizing
JustAnswer to charge your payment source (for example, the
credit card or PayPal account
you provided to JustAnswer)
multiple times and instructing and authorizing that a portion of
each of your payments
be paid to the Expert. For
example, if you rate two answers, your payment source or the
Payment Pool will be
charged twice the price for the
relevant answers.
3.6.3 JustAnswer does not guarantee that you will receive a
response from an Expert, or
that you will be satisfied with your communication with an
Expert. For pay-per-question
Customers, if no Expert responds at all to your question within
30 days, you agree that
your right to receive a response from an Expert has expired and
your payment may be
retained by JustAnswer. See Clause 3.8 (Refunds and
cancellations) section below for
information on requesting and receiving a refund.
3.7.1 Registration as a user and use of the website is, in
principle, free of charge,
but you must make a payment in the minimum amount necessary in
order to (i) pose a
question to an expert (in this regard, see sec. 3.7.2) or (ii)
to obtain a subscription
at JustAnswer. Only the Experts have to remit an amount to
JustAnswer for use of the
website as a means of communication. In the event of a payment,
either for a one-off
question or for a subscription, a contract shall come into
existence with JustAnswer by
means of the fact that you communicate your payment data to
JustAnswer and JustAnswer
triggers the relevant payment via your credit card or PayPal
authorization. In addition,
you conclude separate contracts with the experts, as described
in detail in sec. 2.1.3.
3.7.2 You can then only pose a question to experts if you have
first (i) made a payment
for a sum in the amount necessary to ask a question or (ii)
purchased a subscription.
You can then use this credit to pay experts until it has been
consumed. In case of a
subscription JustAnswer allows you to pose multiple questions to
experts. Payment of the
sum shall be made via credit card, PayPal, or other means. You
shall give us the sum for
which you wish to acquire a credit (but at least the sum listed
for the respective
question in case of the pay-per-question model) and (if
applicable) the relevant credit
card information in the entry mask provided for that purpose or,
as the case may be, via
PayPal. Before ordering a payment, you must confirm it once more
using the corresponding
function on the website. You will be able to ask experts
questions via the website as
soon as your payment via credit card or PayPal has been verified
If a corresponding
deposit is not made or your credit no longer has the sum that
you wish to pay for the
answer to your question, you can no longer pose questions to
experts; your access to
this function shall be blocked. Access shall be enabled again
when you have acquired
additional credit via your credit card or PayPay.
3.7.3 JustAnswer reserves the right to offer special incentive,
price, membership and
other programs.
Such programs can, at the sole discretion of JustAnswer, be
limited to a specific group
of users or non-users. All
action bonuses and vouchers or coupons that JustAnswer provides
for use of the services
(answers) offered on the
website shall remain the property of JustAnswer (they shall not
pass to the ownership of
the users and shall not be
refundable) and shall be valid for only thirty (30) days –
unless otherwise stated on
the website or in an e-mail to
the user.
3.8.1 If, in exceptional cases, you do not receive any answers
to your questions or if
you are dissatisfied for other reasons, you can request
repayment via this link or with
a message to [email protected]
(with the
subject heading of “Repayment”), identification of your user
name or e-mail address, by
which you registered with JustAnswer, and communication of your
repayment request.
However, this is not possible if you have given a “positive
evaluation” of one or more
answers by experts during this time period (i.e., you give the
Expert a rating of at
least 3 or higher) or if more than 15 days have passed since
your last payment. If you
do not report within 15 days after payment, your claim for
repayment shall lapse; in
such case you also cannot use the relevant amount for additional
questions. Your rights
to refund and cancellations in accordance with sec. 3.8.2 and
the provisions of 3.3 of
these General Use and Business Terms and Conditions shall remain
unaffected.
3.8.2 You have the right to cancel your agreement with us
within fifteen business
days of receiving our email confirming your registration on the
Site. You can cancel the
agreement by writing to us
at Just Answer LLC, 38 Keyes Avenue, First Floor, North Lobby,
San Francisco, CA 94129,
USA or emailing us at [email protected].
If you use the Site within seven days of
receiving our email confirming your registration on the Site you
waive this right to
cancel the agreement under this
provision, but may still terminate the agreement or claim a
refund under the other
provisions of the Terms.
3.8.3 For pay-per-question Customers, if you do not provide a
star rating of 3, 4 or 5,
and
are not satisfied with your experience on JustAnswer for any
reason, then as your sole
remedy and within 30 days of
when you paid to ask your question on JustAnswer, you may
request a refund by calling
Customer Service (available 24
hours a day, seven days a week) on 0808-168-0054. Please check
your My Questions page
before requesting a refund to
make sure you have viewed the most up-to-date responses to your
question. If you have
provided a star rating of 3, 4
or 5 or more than 30 days have elapsed since your payment, you
will not be entitled to a
refund.
3.8.4 For subscription Customers, you may cancel your
subscription at any time by
calling Customer
Service (available 24 hours a day, seven days a week) on
0808-168-0054, subject to the
cooling-off period described
in section 3.8.2 above.
3.8.5 To cancel a Subscription, you may contact Customer
Service 24 hours a day, seven
days a week on 0808-168-0054, or log into your JustAnswer
account and follow the
instructions there.
3.8.6 If JustAnswer believes, in its sole discretion, that
any funds were earned under suspicious circumstances or that
funds were derived from a
suspect account, JustAnswer
may withhold payments. JustAnswer will continue to investigate
the situation until an
adequate resolution has been
reached, as determined by us, and which may require the
involvement of certain third
parties, including any
applicable credit card company. JustAnswer will make
commercially reasonable efforts not
to exceed a 90 day hold on
your account as we and/or a third-party investigate.
3.8.7 JustAnswer maintains
the right to initiate special incentive pricing, membership, and
other programs. These
may be limited, at
JustAnswer’s sole discretion, to defined and limited users or
non-users. Any promotional
monies or vouchers or
coupons placed into your account by JustAnswer for use towards
answers on the Site
remain the property of JustAnswer
(they never become your property and never become refundable to
you), and unless
otherwise stated on the Site or in
an email to you, will be usable only for 30 days.
Calls to Customer Service on 0808-168-0054 will be toll-free from a UK landline.
4.1.1 Nothing in these terms of use excludes or limits our
liability for death or
personal injury
arising from our negligence, or our fraud or fraudulent
misrepresentation, or any other
liability that cannot be
excluded or limited by English law.
4.1.2 To the extent permitted by law, we
exclude all conditions, warranties, representations or other
terms which may apply to
the Site or any content on it,
whether express or implied.
4.1.3 We will not be liable to you for any
loss or damage, whether in contract, tort (including
negligence), breach of statutory
duty, or otherwise, even if
foreseeable, arising under or in connection with:
(a)
use of, or inability to use, the Site; or
(b) use of or reliance on any
content displayed on the Site; including any dispute with one or
more users of the Site.
4.1.4 If you are a business user, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business
interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity,
goodwill or reputation;
or
(e) any indirect or consequential
loss or damage.
4.1.5 If you are a consumer user, we only provide the Site to
you for domestic and
private use. You agree not to use the Site for any commercial or
business purposes, and
we have no liability to you
for any loss of profit, loss of business, business interruption,
or loss of business
opportunity.
4.1.6 We will not be liable for any loss or damage caused by a
virus, distributed
denial-of-service
attack, or other technologically harmful material that may
infect your computer
equipment, computer programs, data
or other proprietary material due to your use of the Site or to
your downloading of any
content on it, or on any
website linked to it.
4.1.7 We assume no responsibility for the content of
websites linked on the Site. Such links should not be
interpreted as endorsement by us
of those linked websites. We
will not be liable for any loss or damage that may arise from
your use of them.
4.2.1 You acknowledge that JustAnswer and its licensors and
suppliers own the rights to
the
JustAnswer website and the content displayed on the Site other
than Posts. You shall not
modify, reverse engineer,
decompile, disassemble, or attempt to derive the source code of
the JustAnswer website,
any software distributed by
or assist any other person or entity in doing so. You
acknowledge that all content,
including but not limited to
text, software, music, sound, photographs, video, graphics or
other material contained
in listings, sponsor
advertisements or email-distributed, commercially produced
information presented to you
by the Service, by
JustAnswer, JustAnswer users, or JustAnswer advertisers or other
content providers, is
protected by copyrights,
trademarks, service marks, patents or other proprietary rights
and laws. You may not
modify, copy, reproduce,
republish, upload, post, transmit, or distribute in any way
content available through
the Service, including code
and software for commercial purposes. For permission to use
third-party materials
appearing on the Site, please
contact the copyright owner. You do not acquire ownership rights
to any content,
document or other materials viewed
through the Site. The posting of information or materials on the
Site does not
constitute a waiver of any right in
such information and materials.
4.2.2 You agree that Posts on the Site,
materials, ideas, comments and testimonials you submit on the
Site or other venues,
including but not limited to the
JustAnswer blogs, the JustAnswer venues on www.facebook.com , www.twitter.com , www.linkedin.com ,
www.youtube.com , www.pinterest.com
, plus.google.com, www.flickr.com or to the
Site administrator or any
employee, officer or agent of JustAnswer (“User
Content”), will not be
considered confidential
and may be used by JustAnswer, in its sole discretion, without
any obligation to
compensate you or anyone else
for use of, or to return, any submitted materials. You also
agree that JustAnswer owns,
and has the right to
register in its name, trademarks and service marks for any
category names that you
create on JustAnswer.
JustAnswer may use other trademarks or service marks in lieu of
the category names that
you create.
4.2.3 You grant to JustAnswer a non-exclusive, irrevocable,
perpetual, worldwide,
royalty-free, sublicensable (through multiple tiers) right to
exercise the copyright,
publicity, and database
rights, including the right to use, reproduce, display, edit,
copy, modify, transmit,
publicly perform, extract and
create derivative works thereof, that you have in your Posts and
User Content, in any
media now known or not
currently known.
4.3.1 JustAnswer may offer to
its users products and services offered by non-JustAnswer
entities. Placement of
information, logos, links or names
of such non-JustAnswer entities on the Site does not constitute
an endorsement or
warranty of these entities, their
products or services. You take full responsibility for a
decision to visit or use the
services of any such entity
and you agree that JustAnswer is not responsible in any way for
anything connected with
those non-JustAnswer
entities. You further acknowledge that no relationship (such as
partnership, agent,
joint venturer, or
employee) is created between you and JustAnswer by formation of
this agreement or by
your participation on the Site.
4.3.2 IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE
ACCURACY, COMPLETENESS
AND USEFULNESS OF ANY OPINION, ANSWER OR OTHER CONTENT AVAILABLE
THROUGH THE SITE, FROM
AN EXPERT, FROM THIRD
PARTIES OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE
OF PROFESSIONALS, AS
APPROPRIATE, REGARDING THE
EVALUATION OF ANY SPECIFIC OPINION, ANSWER, PRODUCT, SERVICE, OR
OTHER CONTENT.
4.4.1 We do not control the information provided by users,
which you may find to be
offensive, harmful, inaccurate, or deceptive. Please use caution
and common sense when
using the Site. There are
also risks of dealing with underage persons or people acting
under false pretenses.
Additionally, there may be risks
dealing with international trade and foreign nationals. By using
the Site, you agree to
accept such risks and that
JustAnswer is not responsible for the acts or omissions of users
on the Site.
4.4.2
The amount of storage space per user is currently limited. You
agree that JustAnswer is
not responsible or
liable for the deletion or failure to store content and/or other
information.
4.5.1 TO THE EXTENT PERMITTED BY LAW, JUSTANSWER SERVICES,
SOFTWARES, AND RELATED
DOCUMENTATION ARE PROVIDED
“AS IS” AND WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. NO INFORMATION,
WHETHER ORAL OR WRITTEN,
OBTAINED BY YOU FROM US OR A USER THROUGH THIS SITE SHALL CREATE
ANY WARRANTY,
REPRESENTATION OR GUARANTEE NOT
EXPRESSLY STATED IN THE TERMS. JUSTANSWER DOES NOT REPRESENT OR
WARRANT THAT THE SERVICE
WILL BE UNINTERRUPTED OR
ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR
THE SERVER THAT MAKES
IT AVAILABLE, ARE FREE OF
VIRUSES OR OTHER HARMFUL COMPONENTS. JUSTANSWER DOES NOT WARRANT
OR REPRESENT THAT THE
USE OR THE RESULTS OF THE USE
OF THE MATERIALS AVAILABLE THROUGH THE SERVICE, FROM THIRD
PARTIES OR A LINKED SITE WILL
BE CORRECT, ACCURATE,
TIMELY, RELIABLE OR OTHERWISE.
4.5.2 UNDER NO CIRCUMSTANCES WILL
JUSTANSWER BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR
RELIANCE ON INFORMATION
OBTAINED THROUGH THE SITE, FROM
THIRD PARTIES (SUCH AS EXPERTS OR OTHERS) OR A LINKED SITE, OR
YOUR RELIANCE ON ANY
PRODUCT OR SERVICE OBTAINED FROM
A THIRD PARTY OR A LINKED SITE. TO THE MAXIMUM EXTENT PERMITTED
BY LAW, YOUR USE OF THIS
SITE IS AT YOUR SOLE RISK.
4.5.3 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN,
OBTAINED BY YOU FROM
JUSTANSWER OR THROUGH OR FROM THE JUSTANSWER SERVICES SHALL
CREATE ANY WARRANTY.
To the extent permissible under applicable law, you agree
to indemnify
and hold JustAnswer, its parents, subsidiaries, officers,
directors, shareholders,
employees, agents, joint
venturers, consultants, successors and assigns harmless from
and against all losses,
costs, liabilities, and
expenses including reasonable attorneys' fees, asserts by
any third-party that are
in any way due to or arising
out of your use of or conduct on the Site or your failure to
abide by these Terms.
The Site may contain press releases and other information
about JustAnswer. While this information was believed to be
accurate as of the date
prepared, we are not under any
duty or obligation to update this information or any press
releases. Information about
companies other than ours
contained in the press release or otherwise, should not be
relied upon as being provided
or endorsed by JustAnswer.
Likewise, third-party press about JustAnswer or the Site should
not be relied upon as
being provided or endorsed by
JustAnswer.
4.8.1 The Terms constitute the complete and
exclusive statement of the Agreement between you and us. The
Terms supersede any and all
prior or contemporaneous
agreement, oral or written, and any other communications,
representations, warranties
and understandings relating to
the subject matter of the Terms. If there is a conflict between
an oral or written
representation of any JustAnswer
employee or agent and the Terms (other than modifications to the
Terms executed in
writing by the CEO or other
senior representative of JustAnswer), the Terms will prevail. To
the extent the Terms
are in conflict or
inconsistent with one another, the Terms of Service will prevail
for Customers, and the
Expert Agreement will
prevail for Experts, over other Terms; also, this Agreement,
Related Agreements and
disclaimers will prevail over
FAQs, and other rules and policies on the Site.
4.8.2 If any provision(s) of the
Terms is held by a court of competent jurisdiction to be
contrary to law, then such
provision(s) shall be construed,
as nearly as possible, to reflect the intentions of the parties
and the other provisions
shall remain in full force
and effect. JustAnswer’s failure to exercise or enforce any of
the Terms shall not
constitute a waiver of
JustAnswer’s right to exercise or enforce the Terms as to the
same or another instance.
Headings in this document
and Related Agreements are for the purposes of reference only
and shall not limit or
otherwise affect the meaning of
the Terms.
4.8.3 You agree that JustAnswer may assign the Terms to any
other
entity of its choosing, with or without notice to you. You may
not assign the Terms to
any other party for any
reason, including but not limited to because your interaction
with other users of the
Site, the pricing offered, and
anti-fraud mechanisms in place, are based upon individual usage.
4.8.4
Clause 2.30 (Posts are not private or confidential),
Clause 3.40
(Charges)
(with respect to amounts remaining in your account as of
termination),
Clause 4.2 (Proprietary rights of content), Clause
4.5 (Exclusion of
warranties), Clause
4.6
(Indemnification), and Clause 4.8 (Miscellaneous) will survive any termination of this
Agreement.
4.8.5 The Terms are only available in English.